Privacy Policy

Creditable values your privacy. Please take some time to read our privacy policy below.

This Privacy Policy explains how we use your information.

Creditable Limited is the data controller, that is, the organisation that decides the purposes for which your information will be used and the way in which it will be processed.

Creditable LTD (a company registered in England and Wales under the company number 09159760 whose registered office is at: 1, St Katharines Way, London, E1W 1UN

In this Privacy Policy Creditable Limited is referred to as “we”, “us” or “our”.

‘Your Information’ includes any information about you which we hold now or at any time in the future, this includes:

  • Information you submit on our website(s)
  • Information you provide to us when applying for a loan, such as name, address, telephone numbers, e-mail address.etc
  • Information you provide to us when you contact us with a request or query
  • Information that we gather from third parties, for example: credit reference agencies or debt management companies

How do we use your information?

We will use your Information in order to:

  • make lending decisions, e.g. to agree (or decline) to lend any monies, loans or provide credit and to assess your creditworthiness;
  • process your payment details (including sharing that information with a third party payment processor);
  • for statistical analysis in order to assist and develop our customer relationships;
  • debt recovery and tracing marketing purposes to keep you informed of our (and carefully selected third parties) services, products, offers, events and promotions.

Who do we share your information with?

We share your Information with other organisations for the following purposes:

  • We provide your Information to credit reference agencies to carry out credit checks. We also provide information about your payment record to credit reference agencies to update your credit file (see below for more information about how credit reference agencies use your information);
  • We may share your Information with fraud prevention organisations (see below for more information about use of your Information for fraud prevention purposes);
  • We may pass your Information to debt collection agencies in order to recover any amounts that become due under your loan agreement(s) with us;
  • We may share your Information with our sub contractors or other organisations that we have a working relationship with in order to provide services to you;
  • We will share your Information with our regulator(s), government or judicial bodies as required or permitted by any applicable law;
  • We may share your Information with any third party who purchases the whole or part of our business (or who is considering purchasing our business) or who purchases your debt from us (or who is considering purchasing your debt from us);
  • We may also share your Information with third parties not listed above where you have given your consent or where we are required or permitted to do so by any applicable law. We may in certain circumstances transfer your personal information to countries outside of the European Economic Area (EEA), where data protection safeguards may not be as high as they are in the UK. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If this occurs we will ensure that adequate procedures are put into place to protect your personal information.

Credit reference agencies, credit decisions and the prevention of fraud and money laundering

When you apply or open an account with us, you agree that you have the full consent of all parties and any linked “financial associates” (if there are any) i.e. a person with who may have had or has a joint personal financial arrangement such as joint accounts or have made joint credit applications which may be your spouse or partner (not a business partner) We may also, in certain limited circumstances, check the records, including credit details, of other members of your family and if you are a director or partner in a small business, we may check your business.

Therefore if the applicant is for a sole trader, we may check any financial associate. If the application is for a business partnership, we may check each partner and their financial associates and if the application is for a limited company, we may check each director and shareholder and their financial associates. By submitting any application form, you agree that you have the full consent of each related party.

We may use credit reference and fraud prevention agencies to help us make decisions. A short guide to what we do and how both we and credit reference and fraud prevention agencies will use your information is set out below.

  1. When you apply to us to receive a loan, we will check the following records about you and others (see 2 below)
    1. Our own records;
    2. Records at Credit Reference Agencies (CRAs). When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. CRAs supply to us both public information (including information from the electoral register) and shared credit and fraud prevention information.
    3. Records at Fraud Prevention Agencies (FPA’s)
    We will make use of the information received as a result of these checks in order to assess your application for credit, verify your identity and to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your account with us.
  2. Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted.
  3. If you give us false or inaccurate information and we suspect identity fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.
  4. If you have borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.
  5. We and other organisations may access and use information recorded by fraud prevention agencies from other countries.

How to find out more about how credit reference agencies use your Information

In this Privacy Policy we provide an overview of how your information may be used by credit reference agencies. If you would like full details of how your data may be used email us at support@Creditable.co

You can contact the CRAs currently operating in the UK in order to check the information that they hold about you. The information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee. We use the following credit reference agencies:

  • Call Credit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 060 1414
  • Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0844 481 8000 or log on towww.experian.co.uk
  • Equifax, Equifax Credit File Advice Centre, P.O. Box 1140, Bradford BD1 5US or call 0845 603 3000
  • debt recovery and tracing marketing purposes to keep you informed of our (and carefully selected third parties) services, products, offers, events and promotions.

Call Recordings

When we contact you by telephone or if you call us, calls may be recorded for training and fraud prevention purposes

Your Rights

Where you have agreed that we may do so, we may contact you by phone, fax, post, email or SMS to tell you about our services, products, offers, events and promotions. We may also share your information with third parties to enable them to contact you to tell you about their products and services.

You have the right to opt out of us contacting you for marketing purposes or sharing information about you with other companies for marketing purposes by contacting us by post at Creditable LTD, 1, St Katharines Way, London, E1W 1UN.

You also have the right to access your Information and request details of the third parties with whom we have shared your information by contacting us in writing at Creditable LTD, 1, St Katharines Way, London, E1W 1UN and paying a small fee.

You may correct errors in your information or request that we remove information about you from our records by sending us a request detailing your request to the address above. In most cases we will comply promptly with your request and let you know when we have done so. However, sometimes we will not be obliged to comply with your request. If this is the case we will inform you of our decision and the reasons for that decision.

To protect your privacy and the security of your Information, we may take reasonable steps to verify your identity before we act on any request which you may make in respect of your Information.

Developer Application Minimum End User Terms

The terms below apply to all Developer Applications. Additional terms and conditions apply if you are using Customer Data API Terms of Services. Please see Terms of Use.

You must have minimal terms with any dissemination of a Developer Application that you make available to any end user, associate, or other third party (referred to in this Section 12 as"Licensee" ), which are no less protective of Creditable Ltd and its associates and suppliers than the terms of this Agreement including:

  1. Restrictions
    Licensee and its agents shall not and shall not allow any third party to, either directly or indirectly: undertake reverse engineer, decryption, decompiling, decoding, disassembling, or otherwise attempt to obtain the source code to the Developer Application; lease or time-share the Developer Application or host the Developer Application in a multi-tenant arrangement without prior written consent of Salt Edge; remove, delete or obliterate any copyright notices, proprietary labels or private legends placed upon or found within the Developer Application or any duplicates thereof; engage in any acts with the Developer Application that mars, interferes, destroys, or accesses in an illegitimate fashion the servers, network connectivity, or other aspects or services of any third party; and encourage use of the Developer Application or information offered through the Developer Application in any way in encouragement of felonious or other illegal acts. Licensee must strictly adhere to all prevailing statutes and stipulations in making use of, accessing or distributing the Developer Application, including any information offered via the Developer Application.
  2. Data Use
    Anonymous, aggregated data, other financial account information, or other available information that is offered to you may be made use of by our third party entrepreneurs to carry out some assessment research, efficiency follow-up and comparison. Our third party partners may avail in print summary or aggregated results regarding to metrics consisting of research information, from time to time, and disseminate or license such unnamed, aggregated research data for any reason, including but not limited to, aiding the improvement of products and services and boosting troubleshooting and technical assistance. Your personally identifiable data will not be shared with or given to third parties.
  3. Third Party Services
    You understand that the Developer Application may request access to some particular third party services ( "Third Party Services" ). In order to utilize the Developer Application that uses or gathers information from the Third Party Services, you hereby legalize the third party service provider to distribute your information with developer. Such information may comprise your fiscal or individual data. Moreover, you wholly accept that developer may give your information to the third party service provider to use in link with the Third Party Services. You embody and warrant that you have the rights and mandate to offer such legalization to the third party service provider and developer. Your use and/or access to Third Party Services shall be restricted to those purposes and access prerogatives allowed by the third party service provider. If you access and use the Third Party Services, you are solely responsible for evaluating and assessing any Third Party Services including terms and conditions which apply.
  4. Disclaimer
    LICENSEE FULLY ACCEPTS AND CONFIRMS THAT THE DEVELOPER APPLICATION, ANY THIRD PARTY SERVICES AND ANY INFORMATION TENDERED THROUGH THE THIRD PARTY SERVICES OR DEVELOPER APPLICATION ARE PROVIDED "AS IS" AND "AS AVAILABLE." DEVELOPER, ITS LICENSORS AND THIRD PARTY SERVICE PROVIDERS OFFER NO WARRANTIES, DIRECT, IMPLIED, OR STATUTORY AND DISCLAIM ANY AND ALL WARRANTIES WITH REGARD TO THE DEVELOPER APPLICATION, ANY THIRD PARTY SERVICES OR ANY DATA PROVIDED THROUGH THE THIRD PARTY SERVICES OR DEVELOPER APPLICATION, EITHER WHOLLY OR PART OF IT, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF FITNESS FOR A PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY, TITLE OR NON INFRINGEMENT. LICENSEE ACKNOWLEDGES AND ACCEPTS THAT ANY USE OF THE DEVELOPER APPLICATION, THIRD PARTY SERVICES OR DATA GIVEN THROUGH THE THIRD PARTY SERVICES OR DEVELOPER APPLICATION WILL BE AT LICENSEE’S EXCLUSIVE JUDGMENT, AND THAT IN CASE OF ANY LOSSES WITH REGARD TO THE DEVELOPER APPLICATION, AS WELL AS LOSSES RESULTING FROM A BREACH OF TERMS OF SECURITY, OR DEVELOPER’S NONCOMPLIANCE WITH THE PREVAILING STATUTES AND REGULATIONS OR INFORMATION CONFIDENTIALITY SAFEGUARDING, SUCH LIABILITY IS WHOLLY WITH THE DEVELOPER AND NOT ITS LICENSORS OR THIRD PARTY SERVICE PROVIDERS

How we use cookies

A ‘cookie’ is a small piece of information that is stored on the browser of your computer’s hard drive. Most websites use cookies to improve the way the website works and to provide information to website operators about the use of the website. We use cookies to allow you to use and navigate our site, to collect information about how visitors use our site and to enable us to improve the site. Most web browsers allow you to manage and block the use of cookies by changing your browser settings. If you choose not to accept cookies on our site this may affect the quality of your visit to our site. For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org